Return & Refund Policy

Effective Date: November 2, 2026
Last Updated: November 2, 2026

At Nexoda Technologies, we value our customers and believe in transparent business practices.

This Return & Refund Policy explains the conditions under which customers may cancel services, request refunds, or discontinue digital product subscriptions.

This policy applies to our custom technology services and digital products, including CareerPage, NextBiz, and NexCommerz.

1. Custom Services & Project Refunds

Nexoda provides customized technology services based on individual client requirements.

Our project payment structure generally follows:

• 50% advance payment before project commencement.
• Remaining 50% according to agreed milestones or delivery terms.
• In certain cases, 100% advance payment may be required based on the nature of the project and mutual agreement.

1.1 Cancellation by Client

Clients who wish to cancel an ongoing project must submit a written cancellation request.

The following conditions apply:

• If the project has not started, the refund eligibility will be determined by the written project agreement and applicable law.
• If work has already started, completed work, committed resources, approved expenses, and contractual cancellation terms may be considered when determining the refund amount.
• Any refundable amount will be discussed and confirmed with the client.
• Payments for completed and accepted deliverables are generally non-refundable, except where required by law or agreed otherwise in writing.

1.2 Failure to Deliver by Nexoda

Nexoda is committed to meeting the delivery timelines agreed upon with clients.

If Nexoda fails to deliver the agreed project within the confirmed timeline due to reasons within its control:

1. We will inform the client about the situation.
2. We will discuss a revised delivery timeline or alternative resolution.
3. If the client does not agree to the revised arrangement, Nexoda will refund the applicable amount for the undelivered portion of the project, according to the written agreement and documented discussion.

Depending on the circumstances, a partial or full refund may apply.

We aim to resolve such situations fairly and transparently.

1.3 Delays Caused by Clients or Third Parties

Refunds may not be available solely because of delays caused by:

• Delayed client feedback or approval.
• Failure to provide required content or materials.
• Changes in project requirements.
• Client-side technical or infrastructure issues.
• Third-party API, hosting, payment gateway, or platform interruptions.

Any such situation will be assessed based on the project agreement and applicable law.

2. Digital Products & SaaS Subscription Cancellation

Our digital products include:

• CareerPage: https://careerpage.net
• NextBiz: https://nextbiz.app
• NexCommerz: https://nexcommerz.com

Customers may request cancellation of an eligible digital product subscription within 10 calendar days of the initial purchase.

This cancellation window is intended to give customers an opportunity to evaluate whether the product meets their requirements.

2.1 Cancellation Conditions

• Cancellation requests must be submitted within the applicable 10-day period.
• Customers should provide their registered email address and subscription details.
• Cancellation requests can be submitted through the product dashboard or official support channel.
• Cancellation will stop future subscription renewals once processed.
• Cancellation does not automatically mean that a refund will be issued unless the purchase qualifies under the applicable refund terms.

2.2 Subscription Renewal Cancellation

Customers may cancel recurring subscriptions at any time before the next renewal date.

After cancellation, the subscription will generally remain active until the end of the already-paid billing period unless the product-specific terms state otherwise.

Future renewal charges will not be made after cancellation has been successfully processed.

2.3 Digital Product Refund Eligibility

Refund eligibility for digital products will depend on the applicable subscription terms, purchase conditions, and mandatory consumer protection laws.

Where a refund is approved, it will be processed according to the payment method and applicable payment provider procedures.

The following circumstances may affect refund eligibility, subject to applicable law:

• Significant usage of paid features.
• Completed or consumed digital services.
• Previous refunds for the same subscription.
• Fraudulent or abusive refund requests.
• Purchases that are expressly non-refundable under a clearly disclosed and lawful agreement.

Nothing in this policy removes any refund or cancellation right that customers may have under applicable law.

3. How to Request a Cancellation or Refund

To request a refund or cancellation, customers should contact Nexoda through our official support channel.

Please include:

• Full name.
• Registered email address.
• Product or service name.
• Order ID, invoice number, or project reference.
• Payment date.
• Reason for the cancellation or refund request.

Our team will review the request and communicate the applicable decision.

4. Refund Processing Time

Once a refund has been approved:

• Nexoda will initiate the refund through the applicable payment method.
• The time required for the funds to appear in the customer’s account may depend on the payment gateway, bank, or financial service provider.
• Customers may be asked to provide additional information to complete the refund process.

We will communicate any relevant processing updates.

5. Non-Refundable Expenses

Where disclosed and agreed in advance, certain third-party expenses may not be refundable, including:

• Domain registration and renewal fees.
• Third-party software licenses.
• External hosting and infrastructure charges.
• Paid plugins, themes, and API subscriptions.
• Other approved third-party purchases made specifically for the client.

This does not override any mandatory refund rights under applicable law.

6. Service Quality & Customer Support

We encourage customers to contact our team whenever they experience an issue with our services or products.

Our team will make reasonable efforts to investigate complaints, resolve technical problems, and provide appropriate support.

Where an issue can reasonably be resolved through technical assistance, we may offer a solution before considering cancellation or a refund.

7. Policy Exceptions

Nexoda reserves the right to review exceptional circumstances on a case-by-case basis.

Any exception or special refund arrangement must be documented and mutually agreed upon, subject to applicable law.

8. Legal Compliance

This policy is designed to support fair and transparent transactions.

Nexoda aims to remain aware of applicable consumer protection laws, digital commerce requirements, data protection obligations, and government regulations.

If any provision of this policy conflicts with mandatory legal requirements, the applicable legal requirements will prevail.

9. Changes to This Policy

Nexoda may update this Return & Refund Policy from time to time.

The updated version will be published on our website with a revised effective date.

10. Contact Us

For cancellation, refund, or subscription-related questions, please contact:

Nexoda Technologies

Website: https://nexoda.io

Email: support@nexoda.io

Subject: Refund / Cancellation Request